Carrer

Customer Support Manager

At this position, you will be responsible for considerable interaction with already existing customers. Your main task will be to provide customer-friendly assistance to individuals experiencing technical or payment problems with our product. Typically, technical support in our company is provided over via email, a live-chat interface or over the phone.

Responsibilities:

  • explain technical issues to the clients of our site
  • solve a client’s problem and make them more loyal to the product
  • successfully solve a conflict situation with the client
  • communicate with customers via e-mail, messengers and phone calls. Initially, your calls will take not more than 7−10% of your working time

Requirements:

  • you have at least 2-year experience in client support in English
  • you have strong English communication skills via e-mail and phone

Copywriter

We are a team of professionals with a passion for our occupation. If your experience matches our requirements, we will be happy to welcome you in our team. Please, before applying, provide us with a link to your portfolio.

Requirements:

  • 1+ years of experience in creating content for B2B IT sphere
  • Advanced level of English
  • Basic knowledge of SEO (keywords usage in the text)
  • Knowledge of the IT market and the latest technology trends
  • Literacy, responsibility, creative thinking
  • Research skills
  • Degree in Philology, Linguistics or a related field will be a plus

Responsibilities:

  • Creating unique, reader-centric and compelling content (blog articles, guest posts, whitepapers, etc.)
  • Maintaining a consistent brand voice and personality across all communication channels