Customer Support Manager
At this position, you will be responsible for considerable interaction with already existing customers. Your main task will be to provide customer-friendly assistance to individuals experiencing technical or payment problems with our product. Typically, technical support in our company is provided over via email, a live-chat interface or over the phone.
Responsibilities:
- explain technical issues to the clients of our site
- solve a client’s problem and make them more loyal to the product
- successfully solve a conflict situation with the client
- communicate with customers via e-mail, messengers and phone calls. Initially, your calls will take not more than 7−10% of your working time
Requirements:
- you have at least 2-year experience in client support in English
- you have strong English communication skills via e-mail and phone
Copywriter
We are a team of professionals with a passion for our occupation. If your experience matches our requirements, we will be happy to welcome you in our team. Please, before applying, provide us with a link to your portfolio.
Requirements:
- 1+ years of experience in creating content for B2B IT sphere
- Advanced level of English
- Basic knowledge of SEO (keywords usage in the text)
- Knowledge of the IT market and the latest technology trends
- Literacy, responsibility, creative thinking
- Research skills
- Degree in Philology, Linguistics or a related field will be a plus
Responsibilities:
- Creating unique, reader-centric and compelling content (blog articles, guest posts, whitepapers, etc.)
- Maintaining a consistent brand voice and personality across all communication channels
